Espresso Yourself

What do romance and customer service have in common?

Great romance requires infatuation and an obsessive desire to create bliss - great service is no different.

Passion and appreciation has to be felt - customers must now leave richer for the experience and inspired by our knowledge.

Attracting 'the one' involves confidence, charm & oodles of appeal - discover the pitfalls of 'me too' thinking.

Flirting, showing off and creating allure are rarely described in business guides. Providing a refreshingly different approach to creating brand fidelity, this book is packed with ideas to avoid the curse of customer promiscuity.