Everyone has a technical manual that tells them how to use their telephone efficiently. Yet there has never been a manual that tells people really how to communicate using this highly important piece of business equipment. Until now.
In Phone Genius readers will discover:
- Why talking to someone you can’t see is so much harder than in person.
- What technology does to your voice and how you can change that.
- How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others.
- How to increase your effectiveness over the phone and gain better results.